Shipping Policy

Every Terra Seoul piece—whether ceramics, metalwork, textiles, or paper goods—is thoughtfully packaged to ensure it arrives safely at your door. You’ll receive a tracking number via email as soon as your order ships, so you can follow your purchase every step of the way.

• Free Shipping within the US
  Enjoy complimentary shipping on all domestic orders over $75.

• Tracking Provided
  Every order includes a tracking number for peace of mind.

• Professional Protective Packaging
  All items are securely packaged to protect delicate and handcrafted goods.

• No Surprise Fees
  The price you see at checkout is the price you pay—no hidden charges.

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Planning to shop from outside the US? Email us at info@terraseoul.store with your address, and we'll provide you with the most reasonable shipping rates for your location.

Processing Time:

• Orders are processed within 1-2 business days

• Confirmation email with tracking information sent upon shipping

Estimated Delivery Times:

• North America: 2-7 business days

• Europe: 7-15 business days

• Asia Pacific: 5-12 business days

• Rest of World: 10-15 business days

Note: Delivery times are estimates and may vary due to customs processing or local courier delays in your country.

• Some items may ship separately to ensure the safest delivery.

• For special requests or urgent delivery needs, please contact us before placing your order.

• If your order arrives damaged, please refer to our Returns and Damage Policy for next steps.

Questions?

We’re here to help. Contact us at info@terraseoul.store for any shipping inquiries or assistance with your order.