When Wearing

• Avoid exposure to moisture, high temperatures, cosmetics, and detergents.
• Wearing during physical activities may deform the product.
• Individual skin conditions may cause allergic reactions, so please check your skin’s condition before use.

Storage

• Wipe off any fingerprints, sweat, or cosmetic residue with a dry cloth before storing.
• Store items separately to prevent damage.
• For chains, store carefully to avoid tangling.
• After wearing, always clean and seal the item in a poly bag to minimize discoloration.

Material-Specific Care

• Gold: 14K gold contains 58.5% pure gold, and 18K gold contains 75% pure gold, mixed with alloys. Minor discoloration may occur due to the alloys, so avoid air exposure during storage.
• Silver: Our silver is made from 92.5% sterling silver, which is popular for its versatility. Silver is especially prone to tarnishing, so keep it away from air when storing.
• Brass: Our brass items are untreated and will naturally develop a vintage patina through oxidation. This color change is a unique feature of the material.

  • Brass Product Care

    Ofsoh’s brass items naturally develop a vintage patina over time due to oxidation in the air. Please understand that this color change is a unique characteristic of the material.

    If the patina deepens, gently rub the surface with a green scrub pad to restore the shine, then rinse with water and dry thoroughly before use.

    For items with gemstones, avoid scrubbing the stones and keep water cleaning to a minimum or avoid it altogether.

    When not in use, store the item sealed to protect it.

Cleaning

• For items without stones, gently clean with lukewarm soapy water using a soft brush. Dry thoroughly before storing.
• For heavy tarnish, you can use a jewelry polishing cloth for a brighter finish.

Shipping Information

• Free Shipping within the US:
  Enjoy free shipping on all domestic orders over $75. Transparent, calculated rates apply to international orders.

Processing Time:

• Orders are processed within 1–2 business days.
• You’ll receive a confirmation email with tracking information as soon as your order ships.

Estimated Delivery Times:

• North America: 2–7 business days
• Europe: 7–15 business days
• Asia Pacific: 5–12 business days
• Rest of World: 10–15 business days

Please note: Delivery times are estimates and may vary due to customs processing or local courier delays in your country.

Damage Claims

• Inspect your items upon delivery

• Contact us within 48 hours of delivery if you notice any damage

• Include clear photos of damaged items and packaging

• Upon verification, we'll provide a prepaid return shipping label at no cost to you

• Replacement or refund will be processed once we receive the damaged item

Returns

• We accept returns within 14 days of delivery for unused items in original packaging

• Items must be in their original condition with all packaging materials

• Custom or personalized orders are not eligible for return

• Return shipping costs may apply for non-damage related returns

For detailed information about our return process, eligibility requirements, refund timeline, and specific scenarios, please visit our Return and Refund Policy page.